E‑Commerce Services 

Cus­tomer Care Management

Clos­ing in on your tar­get group.

Win over loy­al cus­tomers with these services:

Respond­ing to cus­tomers’ ques­tions and sug­ges­tions is an impor­tant part of every sales­per­son — espe­cial­ly in online mar­kets. But how are you sup­posed to find the time to respond to all of these enquiries?

Our cus­tomer care man­age­ment ser­vice will help you save pre­cious time by answer­ing cus­tomer reviews and enquiries for you. 

A great bonus effect: you gain impor­tant insights from your tar­get group for the improve­ment of your products!

Enquiry management 

One ques­tion after another…

Your tar­get group has nev­er had it this easy to come into con­tact with you, espe­cial­ly due to the mul­ti-touch­points around the world. Most of the time it is enquiries about your com­pa­ny and prod­ucts. Answer­ing these enquiries pos­i­tive­ly influ­ences the customer’s pur­chase deci­sion and rein­forces their trust towards your company.

Whether by mail, through social media, or on Ama­zon or oth­er mar­ket­places, we will take on the time-con­sum­ing task of answer­ing enquiries for you, and will ensure sat­is­fied cus­tomers by pro­vid­ing com­pe­tent and time­ly answers to any of their questions.

Review management 

Remain­ing positive.

Every­one enjoys pos­i­tive feed­back, espe­cial­ly if it is fol­lowed up by a pur­chase rec­om­men­da­tion. How­ev­er, not all reviews are positive.

Ignor­ing neg­a­tive reviews does not solve your prob­lems. If you take your cus­tomers’ opin­ions seri­ous­ly and elim­i­nate mis­un­der­stand­ings, this will have a pos­i­tive effect on your sales.

We will take care of your review man­age­ment and respond to sug­ges­tions and crit­i­cism in a com­pe­tent manner.

Com­pil­ing FAQ 

An answer for everything.

Ques­tions and reviews from your tar­get groups are invalu­able tools for the improve­ment of your products.

We will com­pile the FAQs for you and make them acces­si­ble to you and your tar­get group. For exam­ple, by inte­grat­ing a self-ser­vice tool on your web­site, your cus­tomers can eas­i­ly ask ques­tions and have direct access to the FAQs.

Increase cus­tomer sat­is­fac­tion now!

We will glad­ly advise you! Arrange an appoint­ment for free now.
Our ser­vices in the area of
Cus­tomer Care Man­age­ment:
Your ben­e­fits:
Relief of inter­nal resources 
High­er cus­tomer satisfaction 
New insights from tar­get groups 
‘A great ser­vice provider that not only sticks to its promis­es, but also thinks along the way. Par­tic­u­lar­ly the point “entre­pre­neur­ial think­ing in the inter­ests of the cus­tomer” exem­pli­fies the cooperation.’
Malte Peters
Gen­er­al Man­ag­er at FUNKE Digital

Get advice here — no strings attached!

Do you have a spe­cif­ic request or would you like to find out more about our ser­vices? Arrange a non­bind­ing and free con­ver­sa­tion, or send us your request using the con­tact form. We look for­ward to you hear­ing from you!

Your data will be processed accord­ing to our Data Pro­tec­tion Dec­la­ra­tion .
Anja Viss­ch­er

4millions GmbH