A world with multi-touchpoints provides users with countless of opportunities to contact support. These contacts are usually in the form of questions about the company and its products, but they also frequently take the form of reviews – both negative and positive ones.
It is a crucial part of every salesperson’s job to respond to feedback of users.
The challenge: being able to respond, effectively engage and work with questions and suggestions by users during busy workdays, and ultimately evolve products by doing so.
Extremely important: engaging with the publicly visible feedback of users in a professional manner. This shows readers how you respond to feedback and it has the potential of swaying people’s negative perceptions to positive ones.
Our agents competently answer any questions and suggestions from users of various Funke apps on a daily basis (e.g. TV DIGITAL, TVdirekt, HÖRZU, BILD der FRAU Rezepte, DONNA, myself):
Do you have a specific request or would you like to find out more about our services? Arrange a nonbinding and free conversation, or send us your request using the contact form. We look forward to you hearing from you!